Instituting a Cybersecurity Program

Instituting a cybersecurity program for a leading MSP

A Managed Services Provider (MSP) had grown to servicing enterprise clients who had security and privacy compliance audits of their vendors, including Framework’s client, the MSP. They needed a new policy that would improve incident response, security awareness, and end-point protection. Framework tackled this problem by instituting a cybersecurity program in line with the latest technologies and tactical policies.

Transforming Cybersecurity for a High-Growth Managed Services Provider (MSP)

Overview

A rapidly growing Managed Services Provider (MSP) serving enterprise clients faced mounting cybersecurity demands as it scaled. With increasing scrutiny from customer audits and heightened expectations for security performance, the MSP turned to Framework Security to build a scalable, future-proof cybersecurity program that would reduce audit fatigue, enhance protection, and support business growth.

The Challenge: Scaling Security with Enterprise Growth

As the MSP gained momentum in the enterprise market, it encountered significant hurdles:

Audit Overload: Frequent and in-depth client security audits consumed valuable leadership time and resources.
Operational Complexity: Rapid expansion created an urgent need for stronger endpoint protection, enhanced incident response, and broader internal security awareness.
Technology Demands: The MSP needed modern tools and frameworks to meet both internal innovation goals and evolving client compliance requirements.

Opportunity: Building a Scalable, Audit-Ready Security Program

Instead of viewing these issues as setbacks, the MSP recognized a strategic opportunity:

Develop a cloud-based GRC system to manage audits, compliance, and risk with agility.
Create a benchmark-level cybersecurity framework based on CIS Controls with flexibility to align with ISO, PCI, HIPAA, or NIST as needed.
Leverage domain expertise to fuel security investments and drive long-term maturity.
Improve visibility and consistency in security practices across the organization.

Framework Security’s Solution: A Strategic, Three-Phase Engagement

Framework Security deployed a structured and strategic approach:

Deep Assessment ("Investigate" Phase):
- Conducted in-depth discovery via questionnaires and interviews with key stakeholders.
- Analyzed security documentation, including past audits, policies, and procedures.
- Evaluated technical controls and vulnerabilities using the CyberStrong platform.
Standards-Based Framework Design:
- Aligned with CIS Controls, enabling flexibility for future compliance needs (e.g., ISO, PCI, HIPAA).
- Benchmarked against industry best practices for enterprise-grade readiness.
Remediation Roadmap and Policy Package:
- Delivered actionable security enhancements mapped to business priorities and budget.
- Provided a complete, customized Information Security Policy and Procedure set to support internal governance and client transparency.

Results: Business Enablement Through Stronger Security

Reduced Audit Burden: Streamlined documentation and centralized compliance workflows freed up executive and technical teams.
Improved Operational Focus: Leadership was able to return focus to innovation and service delivery.
Stronger Security Posture: Enhanced visibility and control across infrastructure, endpoints, and personnel.
Future-Ready Compliance: The program positioned the MSP to quickly respond to evolving regulatory and enterprise requirements.

Conclusion

This case study highlights how Framework Security enabled a fast-growing MSP to turn compliance chaos into competitive advantage. By combining modern tools, industry frameworks, and expert guidance, the organization achieved a proactive, resilient cybersecurity foundation—empowering its growth in the enterprise market with confidence and credibility.

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